Support Policy
Effective Date: 01 January 2022
1. Introduction Welcome to Prime Bazar! Our support policy outlines how we assist customers, address their concerns, and ensure a seamless shopping experience. We value our customers and are committed to providing excellent service.
2. Support Channels We offer multiple channels to contact our support team:
Email: support@primebazar.com
Phone: +880 9638 555 564
Live Chat: Available on our website www.primebazar.com
Help Center: FAQs and self-service resources are accessible 24/7.
3. Support Hours
Live Chat & Phone Support: Monday to Saturday, 10:00 AM – 8:00 PM (GMT+6).
Email Support: Responses within 24-48 hours.
4. Services Covered Our support services include:
Assistance with account registration and management.
Help with placing orders, payments, and checkout issues.
Product inquiries and recommendations.
Order tracking and delivery updates.
Handling returns, refunds, and exchanges.
Resolving disputes between buyers and sellers.
5. Response Time We strive to provide timely assistance:
General Inquiries: Response within 24 hours.
Order Issues: Resolution within 3-5 business days.
Refunds and Returns: Processing within 7-10 business days.
6. Limitations Our support team does not handle:
Technical support for third-party products.
Custom modifications or alterations of products.
Issues caused by misuse or unauthorized alterations.
7. Returns and Refunds Policy For returns and refunds, customers must:
Initiate a return request within 7 days of delivery.
Provide proof of purchase and original packaging.
Follow the guidelines outlined in our Return and Refund Policy.
8. Dispute Resolution In case of disputes, customers can:
Contact our support team for initial resolution.
Escalate unresolved cases to our dispute management department.
Seek third-party mediation if necessary.
9. Customer Responsibilities Customers are expected to:
Provide accurate information while placing orders.
Maintain civility when interacting with support staff.
Follow return and refund instructions carefully.
10. Changes to Support Policy Prime Bazar reserves the right to modify this policy at any time. Updates will be posted on our website, and continued use of our services implies acceptance of any changes.
Contact Us For further inquiries, please contact us at support@primebazar.com.
Thank you for shopping with Prime Bazar!
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